How HEP Sales and North Main Lumber are responding
As the situation around the 2019 Novel Coronavirus (COVID-19) continues to develop, our paramount concern has been for the health and safety of our customers and associates.
HEP Sales, North Main Lumber, Builders Bargain Outlet and Miller’s Hardware & Bargain Outlet are deemed essential retailers to the communities we serve, and we have always been committed to keeping stores open during times of crisis and natural disaster. Home-owners and businesses depend on us for urgent needs such as hot water heaters, heating and cooling equipment, electrical and plumbing repairs, and many other essential building material products.
We’ve made several changes to our business for your safety and the safety of our associates.
Mandatory Measures:
Face masks required for store visits
In situations where it is difficult to maintain social distancing, such as visiting retail stores, you MUST wear a face covering, such as a face mask/respirator or bandana covering your nose and mouth.
Safety Measures:
We’re temporarily adjusting store hours.
This allows us to better serve our customers and communities in response to COVID-19. Check our hours of operation, below, as we strive to serve you better.
Opening hours remain unchanged.
The adjusted hours give stores the ability to staff appropriately and provides additional time to restock shelves, and perform daily cleaning and disinfecting duties.
Promoting social distancing.
In addition to training our associates on social distancing, we’ve placed distancing markers at all sales counters and posted signage throughout the store, reminding everyone to maintain a 6-ft buffer area.
Check your symptoms at the door.
We have posted signs asking customers that exhibit any COVID-19 symptoms to refrain from entering our stores. Or, if you are part of a group, have only one person come in to make the purchase.
Innovations & Modifications:
Introducing curb side delivery.
At all of our locations, we will bring your purchase out to your vehicle. You can call ahead and purchase over the phone, then pull up to the store. We also have delivery options to your home or business.
Stores are cleaned and sanitized daily.
Following guidance from the Centers for Disease Control and Prevention (CDC), we’ve increased the frequency of cleaning and general hygiene maintenance in stores and other locations. We’ve also stepped up our efforts to disinfect high-traffic and high-touch areas like checkout counters and door handles, as well as posting signage about handwashing and other preventative actions.
Restrooms for our employee use only.
For time being, and to control possible virus spreading, the restrooms in all stores are limited to employee use only. No public restrooms, for the time being.
We continue to monitor the COVID-19 situation in all of our markets and will continue to make changes where it is necessary to ensure the safety and health of our employees and our customers.
Sincerely,
John Krueger
President, HEP Sales
HEP Sales / North Main Lumber / Builder’s Bargain Outlet
OUR TEMPORARY STORE HOURS
Canandaigua, Cortland, Hornell, Newark, Waterloo and Wellsville North Main Lumber
Monday - Friday: 7:00 am - 5:00 pm
Saturday: 8:00 am - 2:00 pm
Sunday: Closed
Auburn, Elmira, Ithaca, Penn Yan and Sayre HEP Sales
Monday - Friday: 8:00 am - 5:00 pm
Saturday: 8:00 am - 2:00 pm
Sunday: Closed
Hornell and Newark Builder's Bargain Outlet
Monday - Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 2:00 pm
Sunday: Closed
New Geneva Builder's Bargain Outlet & Hardware
Monday - Friday: 8:00 am - 5:00 pm
Saturday: 8:00 am - 2:00 pm
Sunday: Closed